What I Learned About Business Apologies During the Pandemic
It has been difficult to conduct business during the pandemic. Travel is curtailed. Clients and staff are working from home, relying on video technology. This has resulted in delays and unavailability of services. It’s also led to the need for some business apologies. Otherwise, what would we tell our clients? Research and communication experts tell us that the most important part of business apologies is an authentic and clear message. The apology must occur each time a client is impacted.…
Innovation and Leadership in Unusual Times: Learning from History
We are all facing the most unusual time and trying to figure out how to vaccinate billions of people. There are many smart people coming up with new ideas to lead this effort. With innovation and leadership, I am sure that we will succeed. Let us go back to the winter of 1925 in Nome, a remote Alaskan territory about 160 miles from the Arctic Circle. Nome had, at the time, 1,400 residents and one doctor. This doctor examines a boy complaining of labored breathing. He suspects…
What I Learned from Working from Home
This is a difficult moment in the world; but now with vaccines on the way, hopefully things are looking up. Previously I shared my experiences cooking and innovation during the pandemic. Six months later, we are still working from home. This time I thought I’d explore what I’ve learned while working from home during the global pandemic. For one, digital fluency has increased. We have all learned how to host online virtual “lunch & learns.” I have hosted many virtual L & Ls on…
Winterization Process Options for Cannabinoids
https://hms.harvard.edu/news/unraveling-cannabinoids As a member of the Board of Directors of Nectar Health Sciences, I have the opportunity to work with a team of experienced scientists and industry experts dedicated to commercializing a unique and patent-pending cannabinoid isolation technology. Nectar, is a privately-owned cannabinoid isolation and extraction company, with a technology that isolates cannabinoids to >99% purity. This blog, though, will focus on winterization process…
Learn Online about Automatic Filtration Technologies
The days away at a conference and travel for work remain curtailed in 2021. Yet, you can still learn online. I’ve partnered with the American Filtration and Separations (AFS) Society to offer a short course March 16. Automatic Filtration Technologies for the Chemical Process Industries draws on my decades experience. I hope you’ll join me! The AFS course presented live online on Tuesday, March 16, from 9am to 11am CST (UTC -6), will cover automatic technologies designed to help alleviate…